ServiceNow Support/Admin Engineer
Description
- Basic issue resolution and request fulfillment e.g user access issues, setting up new users, assigning users to roles/groups, setting up basic request items on the service catalog
- Coordinating with L2 system admin for more complex issues and request fulfillment e.g interface issues, setting up complex request items on the service catalog
- Coordinating with L2 system admin and ServiceNow support for bugs and other issues that L2 cannot resolve so your resource will need to play the L2 role and be a certified sys admin
- Performs and provides automation for testing and integration of such systems, subsystems and components.
- Participates in all technical aspects of the development projects and solution delivery pertaining to ServiceNow Integrations utilizing Agile/Scrum methodology
- Interface with internal and external technical teams to successfully test and deliver to project requirements.
Qualifications
- Bachelor’s degree in systems engineering, computer science, management information systems, or related field required.
- Experience with Java Script code is a plus
- Experience with REST/SOAP Webservices, JSON is a plus
- Good verbal and written communication skills; Good speaking and understanding of the English Language
- Ability to work collaboratively with other ServiceNow developers/SCRUM teams
- Ability to Identify issues/deficiencies, and recommend solutions, with a mindset for continuous improvement
- Ability to work independently and as part of a global team
- Ability to work full time in a fast-paced environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the work day
- Knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB a plus.
Service Now Software Engineer
Description
- Develops technical solutions for integrations into the Platform DXC ecosystem. This is an engineering role with technical skills in the context of software component integrations through the ServiceNow integration framework. Performs and provides automation for testing and integration of such systems, subsystems and components.
- Participates in all technical aspects of the development projects and solution delivery pertaining to ServiceNow Integrations utilizing Agile/Scrum methodology
- Interface with internal and external technical teams to successfully test and deliver to project requirements.
- Demonstrate knowledge of REST/SOAP Web Services, the ability to code with Javascript, understanding of event driven development, understanding of database concepts and understanding of integration concepts between parties
Qualifications
- Bachelor’s degree in systems engineering, computer science, management information systems, or related field required.
- Experience with Java Script code is required
- Experience with REST/SOAP Webservices is required
- Good verbal and written communication skills; Good speaking and understanding of the English Language
- Ability to work collaboratively with other ServiceNow developers/SCRUM teams
- Ability to Identify issues/deficiencies, and recommend solutions, with a mindset for continuous improvement
- Ability to work independently and as part of a global team
- Ability to work full time in a fast-paced environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the work day
- Knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB a plus.
- ServiceNow Admin Training a plus.
- Experience with JSON a plus
- Knowledge of ServiceNow scripting and be able to work with forms, tables and navigate around in ServiceNow a plus.
- Scrum / Agile Experience a plus
